Q. Why should I book with your Company?
A: Since 2002, we have worked to provide the best independent cruise ship excursions in the industry. We are cruise excursion pioneers, and experience matters!
We have earned our reputation for value, quality, and dependable and reliable services. Our large, loyal, and ever-growing client base reflects our dedication to providing more private and personalized experiences.
We have participated in every tour on our site. Together with our partners in Paradise, we designed many tours, and we offer them EXCLUSIVELY. We have carefully selected the best excursions available in Roatan.
We have the most experienced destination specialists to assist you in finding the best options to fulfill excursion needs and expectations. Our staff will work with you to help you get the most out of your visit to Roatan.
Lastly, we are wonderfully warm and fuzzy people who appreciate your business and care deeply about our valued client’s experiences.
Q How can I book a Roatan Excursion?
A: We invite you to review the many tours on our Roatan Cruise Excursions site and submit requests for those that appeal to you. Along with these requests, you may note any specific questions or needs you may have.
Our response is NOT automated! We will review each and every request personally and respond promptly, advising if the tour is available and if so, providing additional tour details, including instructions on how to secure your excursion.
Q. Is reserving through your site safe?
A. Our site is fully safe and secure. We use the same high level of encryption as your online banking does. Your personal information is always kept safe and secure and never shared with a third party.
Q What happens after I make a reservation?
A. Once a secure form is submitted to reserve an excursion in Roatan, you will receive a notification advising your reservation has been received and your Confirmation/Excursion Ticket is automatically processed.
Within 24hrs you will receive your formal Confirmation Ticket via email, which will contain all of your payment and meeting details. Upon receipt of your confirmation, we ask that you review your information and let us know if you require any corrections or adjustments or have any additional questions or concerns.
Your Confirmation Ticket will have all of your tour meeting times and locations and specific payment information. You must follow the instructions provided on the confirmation to meet our guides for your reserved tours.
Your Confirmation Ticket will include local contact information for our guides should you require assistance upon arrival to Grand Cayman.
Prior to your arrival in Roatan, you can go to Live Help or email us and count on immediate responses.
If, after 24hrs of making a reservation, you do not have your confirmation, please let us know. If may be that your confirmation has somehow ended up in your junk or spam folder. Sadly, it can happen!
You MUST print or save your reservation on your phone/tablet and present your Confirmation Ticket to our guides upon arrival to Roatan, along with any balance owed for your tour.
In cases you do not have access to a printer, you may present this information from your mobile device. It is imperative you have your confirmation in hand.
Q. How far in advance should I book my excursion?
A: Because many tours have limited spaces, we encourage you to book as soon as possible. Many tours will sell out weeks and months in advance, especially during the peak times of the year.
Many return clients book up to a year in advance. By reserving their tour in advance, they guarantee their spaces and lock in “today’s pricing” for their future excursion.
Q. Can I make changes to my reservation?
A. If you need to make changes or cancel a tour, please contact our destination specialists via email or Live Help and let us know of any changes that you require. Within the terms of your reservation, we will be happy to make any necessary changes and respond promptly to all requests.
Q: Are the tours you offer the same as the ones offered by my cruise ship?
A. We do not sell the same tours your cruise ship offers. Though there are some similar tours on our site that are offered by your ship, you will find our quality options offer more value and flexibility and get you away from the masses on the cruise ship’s organized tours.
Q: Can I book your tours through my cruise line?
A: Our private and personalized tours cannot be booked through your cruise ship and can only be reserved in advance via our online reservations.
Q: Is there a risk of missing my ship by not booking through my cruise line?
A: Though your cruise line may advise that you assume that risk, the fact is, you will not miss your cruise ship by booking independently! Since 2002 we have never had a client miss a ship, and we never will.
We have measures in place to ensure that could never happen. We take great care to ensure all tours we secure for you will work safely within your port time. We will have you safely back to your ship long before it sails.
Should you miss a ship due to one of our tours, we will guarantee your meals, hotel, and transport to your next port of call. It is in your cruise line’s best interest to raise this fear. In reality, you have nothing at all to worry about. You will not miss your ship.
Q. How will I find your guides upon arrival to Roatan?
A. It is safe and simple to find your tour guides upon arrival in Roatan. Some tours will offer pick-up directly from or near the cruise ship port, while others require that you take a quick taxi to the stated meeting location.
Again, this process is SAFE AND SIMPLE. Your specific and detailed meeting instructions are is included with the Confirmation Ticket that is emailed to you after you make a secure reservation. You must have this information with you upon arrival in Roatan.
Q Will my deposit be refunded if my ship is late or cannot make it into port?
A: If your cruise ship cannot make port for any reason, your deposit will be fully refunded. If your ship arrives late and you miss your tour. As a result, your deposit will be refunded. (Please note we can usually accommodate most all delays.
We kindly ask you to keep us posted so we can keep our guides advised of your delay) If you cannot make a tour departure due to a ship delay or missed port, simply email us upon your return home to advise us, and your deposit will be refunded immediately.
Q: What if my cruise ship changes its arrival date during my cruise?
A: In the rare event that your ship’s itinerary changes during your cruise, we will, where possible, change your excursion to your new arrival date.
We do kindly ask that you contact us from your ship. All cruise lines have internet available, as do the ports you visit. Getting connected should not be difficult, and we appreciate a quick email to keep us informed of any changes that may affect your reserved tour.
Q. How can I contact you if I need help after my booking?
A: The LIVE HELP on our site is generally available 7 days a week, 365 Days a year from 9am to 5pm and beyond. If our Live Help is busy or unavailable, you can leave a message, and we will get back to you shortly.
Alternatively, you can email us and count on a prompt response to any specific questions or concerns you may have.
Our destination specialists will work to ensure whatever we plan works safely within your port time.
Q: Are gratuities included in the tour price?
A: Tips and gratuities are not included in your tour pricing. Tipping your guides is at your discretion and greatly appreciated. (And we hope, well deserved!) As a guide, guests generally tip anywhere 10%-30% % of their tour price, and above is suggested for good and exceptional service.
We guarantee a full refund of your excursion deposit if your ship can not make it into the port of Roatan, Honduras.